随着互联网络的深入发展，计算机技术已深入影响到人们的工作和生活。作为信息化技术的重要应用之一，信息管理系统是实现企业、政府部门等单位提高工作效率的一个重要方式。我国出租车行业相对发达国家而言起步较晚，但随着近年来国民经济的飞速发展和人民生活水平的极大提高，出租车因为其方便、快捷、灵活、舒适等特点,成为城市常规公共交通的重要补充，在城市客运交通市场的经营、发展和稳定中发挥着越来越重要的作用，出租车行业也成为现今城市中的热点行业,备受社会和政府的重视。面对不断扩大的出租汽车运输市场需求，服务管理任务也是日趋繁重。如何管理、使用好城市出租汽车，最大限度的提出租汽车的使用效率和服务水平是一个非常紧迫的问题，解决这一问题是保证城市客运交通市场正常运行的重要保证，是交运输管理部门日常工作中的一项重要工作内容。
出租车服务管理信息系统的开发完成了系统需求分析、系统总方案设计、系统实现和系统测试与实施四个方面的工作。在深入了解出租车管理信息工作的基础上，实现了出租车信息管理系统的各个功能模块。系统包括乘客需求管理模块、企业调度管理模块、驾驶员服务管理模块、监管部门实时监控管理模块、乘客评价投诉管理模块、统计查询模块、系统管理模块七大模块。系统采用ASPjava和SQlserver开发技术，利用java的良好架构和开发工具实现了以上七个模块的功能，并实现了易操作的用户界面。系统采用数据备份，日志管理，权限管理和防火墙等多项措施保证数据的安全性和完整性。对系统的各个功能模块的功能以及系统的性能进行了测试，测试结果表明系统的功能完善，适用出租车服务信息管理工作需求。系统提供的批量任务处理、文档上传等功能为用户提供最大的工作便利。
采用出租车服务管理信息系统大大提升了出租车服务信息管理的效率，实现了出租车服务信息的无纸化的管理，实现了出租车服务信息的信息化管理，提升了出租车服务信息管理的效率，提升了出租车管理部门的信息化管理的效率。
关键字：出租车服务管理； 数据库技术；信息化管理；ASPjava
Design and realization of the Putian city taxi management information system
With the further development of Internet, computer technology has deep influence to people’s work and life. As one of the important application of information technology, information management system is the realization of enterprises, government departments and other units is an important way to improve the work efficiency. Taxi industry in China started relatively late compared with developed countries, but as in recent years the rapid development of national economy and people’s living standards greatly improved, a taxi because of its convenience, fast, flexible and comfortable, became important supplement of the conventional public traffic, the city in the urban passenger transportation market management, development and stability plays a more and more important role, the taxi industry also becomes the hot spot in current city industry, the attention of the society and government. In the face of growing taxi transportation market demand, service management task is also increased. How to manage and use good city taxi, maximum efficiency and service level of rent cars is a very urgent problem, to solve this problem is to ensure the important guarantee of normal operation of urban passenger transportation market, is transportation management department in the daily work of an important content in the work.
Taxi service management information system of the developed system requirements analysis, system overall scheme design, system implementation and system testing and implementation of the four aspects of the work. On the basis of thorough understanding taxi management information work, implements the taxi every function module of information management system. System consists of passenger demand management module, scheduling management module, driver service management module, regulators real-time monitoring management module, the evaluation of passenger complaints management module, statistical query module, system management module seven modules. System USES ASPjava and essentially a development technology, the use of. NET good architecture and development tool to realize the function of the above seven modules, and implements the easy to operate user interface. System USES the data backup, log management, rights management and firewall, etc. A number of measures to ensure the data security and integrity. The function of each functional module of the system and the performance of the system was tested, the function of the test results show that the system is perfect, taxi service information management requirements shall apply. Batch of multitasking system provides the, upload documents, and other functions to provide users with the biggest job convenience.
The taxi service management information system, greatly increasing the efficiency of the taxi service information management, realize the paperless taxi service information management, realize information management of the taxi service information, improve the efficiency of the taxi service information management, improve the efficiency of taxi management department of information management.
Key words: taxi service management; Database technology; Information management; ASPjava
目录
1绪论……………………………………………………………………………………………………………. 1
1.1研究背景与意义…………………………………………………………………………………. 1
1.1.1研究的背景……………………………………………………………………………….. 1
1.1.2研究的意义……………………………………………………………………………….. 2
1.2 国内外研究现状………………………………………………………………………………… 2
1.2.1国外研究现状……………………………………………………………………………. 2
1.2.2国内研究现状……………………………………………………………………………. 3
1.3研究内容与方法…………………………………………………………………………………. 4
1.4 论文的组织结构………………………………………………………………………………… 5
2.1 出租车服务管理的内容与特点…………………………………………………………… 7
2.1.1出租车服务管理的内容……………………………………………………………… 7
2.1.2出租车服务管理的特点……………………………………………………………… 7
2.2 出租车服务管理信息系统构建的必要性…………………………………………….. 8
2.3 出租车服务管理信息系统的功能……………………………………………………….. 9
2.4本章小结……………………………………………………………………………………………. 9
3出租车服务管理信息系统业务及需求分析………………….. 10
3.1 相关系统现状………………………………………………………………………………….. 10
3.2功能需求分析…………………………………………………………………………………… 10
3.2.1乘客需求管理功能…………………………………………………………………… 11
3.2.2系统管理功能………………………………………………………………………….. 11
3.2.3企业调度管理功能…………………………………………………………………… 12
3.2.4驾驶员信息管理功能……………………………………………………………….. 12
3.2.5监管部门实时监控管理功能…………………………………………………….. 13
3.2.6乘客投诉信息管理功能……………………………………………………………. 13
3.2.7统计查询管理功能…………………………………………………………………… 14
3.3 业务流程分析………………………………………………………………………………….. 14
3.4 用户角色分析………………………………………………………………………………….. 15
3.5非功能需求………………………………………………………………………………………. 17
3.6本章小结………………………………………………………………………………………….. 19
4.1 系统目标…………………………………………………………………………………………. 20
4.2系统总体设计…………………………………………………………………………………… 21
4.3 系统网络架构设计…………………………………………………………………………… 23
4.3.1系统物理结构设计…………………………………………………………………… 23
4.3.2系统逻辑架构设计…………………………………………………………………… 24
4.4系统功能设计…………………………………………………………………………………… 27
4.4.1乘客管理功能设计…………………………………………………………………… 27
4.4.2系统管理功能设计…………………………………………………………………… 28
4.4.3企业调度管理功能设计……………………………………………………………. 29
4.4.4驾驶员管理功能设计……………………………………………………………….. 30
4.4.5监管部门管理功能设计……………………………………………………………. 31
4.4.6乘客投诉管理功能设计……………………………………………………………. 32
4.4.7统计查询管理功能设计……………………………………………………………. 33
4.5数据库设计………………………………………………………………………………………. 34
4.5.1概念模型设计………………………………………………………………………….. 35
4.5.2 关系模型设计…………………………………………………………………………. 37
4.6本章小结………………………………………………………………………………………….. 39
5出租车服务信息管理系统实现………………………………………………………………… 40
5.1 系统实现环境………………………………………………………………………………….. 40
5.2 系统界面设计及功能实现………………………………………………………………… 40
5.2.1乘客信息管理功能…………………………………………………………………… 40
5.2.2系统管理功能………………………………………………………………………….. 41
5.2.3企业调度管理功能…………………………………………………………………… 42
5.2.4驾驶员管理功能………………………………………………………………………. 42
5.2.5监督部门管理功能…………………………………………………………………… 43
5.2.6乘客投诉管理功能…………………………………………………………………… 43
5.2.7统计查询管理功能…………………………………………………………………… 44
5.3本章小结………………………………………………………………………………………….. 44
6出租车服务信息管理系统测试………………………………………………………………… 45
6.1 测试方案…………………………………………………………………………………………. 45
6.2 功能测试…………………………………………………………………………………………. 46
6.3 性能测试…………………………………………………………………………………………. 48
6.4本章小结………………………………………………………………………………………….. 49
总结与展望…………………………………………………………………………………………………. 50
参考文献…………………………………………………………………………………………………….. 52
致谢…………………………………………………………………………………………………………….. 54
