摘要

进入 21 世纪，随着互联网科技的飞速发展，电子商务管理开始在国民经济生活中扮演越来越重要的角色。电子商务管理的发展也带动了物流业的发展。第三方物流的专业性使得越来越多的电子商务企业选用第三方物流为其提供专业的物流服务。但第三方物流仓储服务的传统客户与电子商务客户在信息交流、自动化和实效性等方面的要求存在较大差异。在此背景下，本文重点研究了潇哲实业有限公司的第三方物流仓储管理现状、问题以及改善方案，以期达到提高 S潇哲实业有限公司仓储操作效率,满足电子商务客户要求的目的。

本文在电子商务管理和现代物流管理理论和技术的指导下，结合公司实际情况，分别对公司的仓储布局、仓储的信息管理系统、操作流程、资源配置等现状进行了分析，提出了相应的改善措施，包括仓储布局优化、操作流程优化和标准化、信息管理系统优化、引入专业的外包供应商等内容。然后，对实现这些优化方案的保障措施进行了阐述。

本文研究目的：一是通过仓储布局优化,缩短了搬运路线，节约了搬运时间，硬件角度的改变，提高客户响应速度；二是通过操作流程的优化和标准化，提高公司内部操作效率和质量，管理角度的改变，提高客户响应速度和质量；三是信息管理系统的优化，从系统层面提高仓储的操作效率，为高效的客户服务提供保障。实践证明，改善措施切实可行，富有成效。

关键词：电子商务；仓储布局；信息管理；

ABSTRACT

In twenty-first Century, with the rapid development of Internet technology, e-commerce management began to play a more and more important role in the national economic life. The development of electronic commerce management has also led to the development of logistics industry. Third party logistics professional makes more and more electronic commerce enterprises choose the third party logistics to provide professional logistics service. But the traditional customer of the third party logistics storage service has great difference in the requirement of information exchange, automation and actual effect. Under this background, this paper studied Xiao zhe Industrial Co., Ltd. the third party logistics warehouse management status, problems and improvement, in order to improve s Xiao zhe Industrial Co., Ltd. warehouse operation efficiency, meet the purpose of electronic commerce customer requirements.

The under the guidance of the management of e-commerce and modern logistics management theory and technology, combined with the actual situation of the company, respectively, on the company’s warehousing and distribution, warehousing information management system, operation process and the allocation of resources present situation are analyzed, and corresponding improving measures are put forward, including warehouse layout optimization, operation process optimization and standardization, information management system optimization, introducing professional outsourcing suppliers etc. the content. Then, the safeguard measures to realize these optimization schemes are described.

The purpose of this study: one is through the warehouse layout optimization, shorten the transportation route and save the handling time, hardware angle change, improve customer response speed; the second is through the optimization and standardization of operation process, improve the company’s internal operation efficiency and quality, managing change, improve customer response speed and quality; the third is the optimization of information management system, improve the operation efficiency of the warehouse from the system level, efficient customer service to provide protection. Practice has proved that the improvement measures are feasible and effective.

KEY WORDS：Electronic commerce; Warehouse layout; Iinformation management;

摘要……………………………………………………. 2

ABSTRACT………………………………………………….. 3

1绪论…………………………………………………… 5

1.1研究背景和意义………………………………………. 5

1.1.1研究背景……………………………………….. 5

1.1.2 研究意义……………………………………… 6

1.2国内外文献综述………………………………………. 8

1.2.1国外文献综述……………………………………. 8

1.2.2国内文献综述……………………………………. 8

1.3本文研究内容和采用方法……………………………….. 9

2相关理论与文献综述……………………………………….. 10