现今，我国大多数的物业公司还在沿用旧的物业管理方法和经营模式。主要体现在以下方面：1.对居民进户时的登记、统计以及上报等方面，相关工作人员还是在采用手写的方式；2.管理者对各类房产的入住情况没有及时更新；3.物业各管理部门之间人力资源和物力资源没有做到科学、有效的配置；4.在资源管上，由于沟通不畅、缺乏及时的反馈以及科学的依据等导致各环节出现了很多难以解决的问题。传统的物业在管理上涉及的范围比较广，而管理的内容又比较繁杂，加之政策性等原因，极大的增加了人力资源和物力资源的消耗，使得物业管理工作很难进行下去。在这样的背景下出现了互联网管理方式，它的出现给物业管理带来希望，是一种十分有效的管理方式。在电脑、智能手机等各类移动设备进入到千家万户的互联网时代，传统的物业管理、经营模式及其理念、已无法适应不断变化发展的市场需求。因此，利用互联网创造的便利条件并结合当前的物业管理实际情况，探索出“互联网+”社会环境下的现代化物业管理模式就显得尤为必要。笔者先从物业管理和“互联网+”的概念入手，为找出现代化的互联网时代下的物业管理模式提供理论上的保证。其次笔者对物业管理的传统模式和现代化互联网的管理模式进行了分析和比较，指出了传统物业管理模式存在的问题和充分利用互联网的物业管理模式的优势，与此同时，笔者还阐述了互联网+的物业管理模式的应用现状和所面临的问题。在本文的最后，笔者分别从建立智能化统一管理、统一的客服平台、设备运行监控平台以及科学的数据统计和分析体系等方面研究出现代化“互联网+”的物业管理模式。希望这种管理模式对解决物业管理中的问题有所帮助。
关键词：互联网时代；物业管理；现代化；推行路径
Nowadays, our country most of the property company still use the old property management method and management pattern. Mainly embodied in the following aspects: 1. The residents into the household registration, statistics and reporting, etc., related to staff or use handwritten way; 2. Managers for all kinds of housing occupancy rates have not updated in time. 3. Property management department between human resources and material resources are not scientific and effective configuration; 4. On the resource tube, due to the lack of timely communication and feedback as well as the scientific basis and so on lead to each link there are many difficult to solve the problem. Traditional property involved in the management of the range is wide, and the content of the management is multifarious, combined with the policy, the greatly increased the consumption of human resources and material resources, make property management work was hard to proceed. In this context the Internet management way, its emergence to bring hope to the property management, is a very efficient way of management. In computers, smart phones and other mobile devices into the homes of the Internet age, the traditional property management, management mode and idea, and have been unable to adapt to the development of the constantly changing market demand. Therefore, the convenience of using the Internet to create conditions and in combination with the practical situation of the current property management, explore “Internet +” social environment of modern property management mode is particularly necessary. The author first from property management and the concept of “Internet +”, to find out the modern property management mode under the age of the Internet provide a theoretical guarantee. Secondly, the author of the Internet to the modernization of the traditional model of property management and management mode are analyzed and compared, points out the problems existing in the traditional property management mode and make full use of the advantage of the property management mode of Internet, at the same time, the author also expounds the present situation of the application of Internet + property management mode and the problems facing. At the end of this article, the author respectively from the establishment of intelligent unified management, unified service platform, equipment operation monitoring and scientific data statistics and analysis system developed modern “Internet +” model of property management. Hope that this management mode to help solve the problem of property management.
Key words: the age of the Internet; Property management; Modernization; To implement path
目 录
摘要………………………………………………………………………………………………………………………. II
Abstract…………………………………………………………………………………………………………………. III
一、 相关概念……………………………………………………………………………………………………….. 7
（一）物业管理的定义及其内涵……………………………………………………………………… 7
（二）“互联网+”的定义及其内涵………………………………………………………………… 7
（三）传统物业管理模式与现代物业管理模式的比较……………………………………… 8
1、物业管理企业缺乏足够的资金…………………………………………………………….. 8
2、物业管理企业缺乏专业的工作人员……………………………………………………… 8
3、客户没有正确的认识物业管理行业……………………………………………………… 9
4、物业公司的管理手段具有滞后性…………………………………………………………. 9
二、物业管理工作充分运用互联网的优势………………………………………………………………. 9
（一）互联网的优势……………………………………………………………………………………….. 9
（二）网络信息技术在现代物业管理中的实用价值……………………………………….. 10
三、当前互联网在物业管理中的运用状况及所面临的问题……………………………………. 11
（一）互联网在物业管理中的运用状况…………………………………………………………. 11
1、门户网站的创建………………………………………………………………………………… 11
2、ERP系统的应用………………………………………………………………………………… 11
3、办公自动化系统的应用……………………………………………………………………… 11
4、地理信息系统的应用…………………………………………………………………………. 12
5、自动化监控系统的应用……………………………………………………………………… 12
（二）互联网在物业管理中的应用瓶颈…………………………………………………………. 12
1、对物业管理系统的建设所投资金较少………………………………………………… 12
2、缺乏对信息化物业管理的深度认识……………………………………………………. 12
3、现代化物业管理中人缺乏足够的人才投入…………………………………………. 13
4、现代化的物业管理企业缺乏科学的管理体系作指导…………………………… 13
5、管理组织结构混乱…………………………………………………………………………….. 13
6、物业企业出现维修效率低、智能化设备成本高昂等问题……………………. 14
四、“互联网+”时代下物业管理的现代化路径……………………………………………………. 14
（一）在互联网的优势下建立统一的智能化管理模式……………………………………. 14
1、对智能化物业管理的相关费用进行测算…………………………………………….. 14
3、建立统一的智能化的物业管理指导标准…………………………………………….. 15
（二）建立统一的互联网服务平台………………………………………………………………… 16
１、标准问题库………………………………………………………………………………. 16
2、租户维修……………………………………………………………………………………. 17
3、客户投诉……………………………………………………………………………………. 18
4、特别预约服务…………………………………………………………………………….. 18
（三）充分利用互联网的优势建立监控平台………………………………………………….. 19
1、A类数据…………………………………………………………………………………………… 19
2、B类数据…………………………………………………………………………………………… 20
3、C类数据…………………………………………………………………………………………… 20
结 论…………………………………………………………………………………………………………………. 21
致 谢…………………………………………………………………………………………………………………. 22
参考文献……………………………………………………………………………………………………………… 23
