摘要
一些在国内市场中具有代表性的汽车制造商在汽车销售市场上经过若干年的激战与磨练，学习从外国汽车制造商的成熟经验，提出了切实可行的销售服务的宗旨和理念。奥迪年实施“用户满意工程”，“卖产品卖服务”的口号；一汽大众提出的“一个中心，六个支撑”的概念，即，以客户为中心，以市场为导向，技术领先，世界一流的品质，具有竞争力的成本，最好的营销服务网络和最好的合作与交流能力奥迪坚持的服务理念：“麻烦自己，方便用户的要求，努力实现“三”百分之一百“100%：服务及时，完整的服务100%，人因工程在奥迪4S在人因工程的第一个分析车间的应用是一个迅速发展的新兴交叉学科涉及多个学科，如生理学，心理学，：，工程，系统科学，管理科学，解剖学，劳动，安全科学，环境科学，应用领域非常广泛。那人因工程在奥迪4S的学科，学科领域的形成和发展，分析车间的应用，从不同的角度分析和总结国内学者的课题，本文主要介绍了人体工程学的起源，目前奥迪汽车4S店的经营问题，如事故发生在人们的生产生活或者意外伤害，死亡或财产损失，损坏设备，和环境灾害事件（随机事件或突发事件）。原因是多方面的，复杂的，可以从不同的角度分析了事故的原因。在三人-机-环境关系的人机工程学分析，提出了解决方案，便于人机关系的匹配，提高工作效率。
关键词：人因工程、奥迪、4s
Abstract
The domestic market has the representative several automobile manufacturer to pass through certain year fierce combat in the auto sale market with to discipline, and absorbs the overseas automobile manufacturer the mature experience, in abundance proposed the feasible sales service objective and the idea.Audi for many years has implemented “the user satisfactory project”, proposed “sells the product sells the service” the slogan; Steam populace proposed “a center, six supports” the idea, namely take the customer as a center, take the market as the guidance, leading technical, the international standard quality, has the competitive power cost, the best marketing service network and the best cooperation and exchange strength Audi persists a service idea: “Troubles own, the convenient user”, the request argues vigorously achieves three “100%”: Serves prompt 100%, the service thorough 100%, because because this article person the project first has analyzed the human in the Audi 4s shop application the engineering is emerging the interdisciplinary studies. which develops rapidly, involves many kinds of disciplines, for example: The physiology, the engineering, the systems science, the psychology, anatomy, the management science, the work-study, the safety science, the environmental science and so on, the application domain is extremely broad.
Key word: Human because of project, Audi, 4s
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