摘要

济南机场属地化改革后，机场设施不断扩建，设备不断更新，2016年11月份首次突破年吞吐量1000万大关，已跨入千万级大型机场行列。因此济南机场要保证不断健康持续发展，努力打造企业的核心竞争力，提高服务质量，不断提高社会和企业职工的满意度，人力资源管理将会起到至关重要的作用。同时，随着国际航空业的飞速发展，近两年来济南机场不断壮大发展，国际航班不断加密，近期，又要推出济南首条国际洲际航线济南直飞洛杉矶，机场国际航班保障面临不小的压力，在此背景下，尤为突出了国际航班保障中人力资源管理的重要性，以此为契机，不断完善国际航班保障部门的人力资源管理，提高国外航空公司对济南机场的满意度，吸引更多的外航入驻，将会对济南机场未来的发展，起到至关重要的作用。

本文研究济南机场科国际航班保障团队的人力资源管理问题，通过文献法、问卷调查法、访谈法、SWOT分析法等方法，按发现问题，分析问题，解决问题的逻辑顺序，试图提出更有效的国际航班保障团队的人力资源管理办法。本文共分五部分，首先介绍本文的研究背景、意义、方法和内容，指出此项研究的必要性。接着对人力资源管理中的规划、招聘、激励、培训等主要理论等进行简单阐述，为本次研究提供理论依据。然后，介绍济南机场发展情况、十年来国际航班保障情况及现行的人力资源管理现状，并借助问卷调查和与员工代表访谈的形式，对现行人力资源管理情况具体分析。其次，根据分析结论，从国际航班保障人员的人力资源规划、招聘、激励、培训等方面，提出了国际航班保障团队的人力资源管理改善方案。最后得出研究结论及下一步工作的展望。

关键词：济南机场；国际航班保障；满意度；人力资源管理

Abstract

Jinan airport after the reform, the airport facilities continue to expand, constantly updated equipment, in November 2016 for the first time in the annual throughput of 10 million mark, has entered the ranks of 10 million large airport. Therefore, Jinan Airport to ensure continuous and healthy and sustainable development, and strive to build the core competitiveness of enterprises, improve service quality, and continuously improve the social and corporate employee satisfaction, human resources management will play a crucial role. At the same time, with the rapid development of international aviation industry, the last two years, Jinan Airport has grown in strength, the international flights continue to encrypt, recently, but also the introduction of Jinan, Jinan, the first international intercontinental flights to Los Angeles, Jinan International Airport security is facing a lot of pressure , In this context, highlighting the importance of human resources management in international flight security, as an opportunity to continuously improve the international flight security department of human resources management, improve the foreign airlines satisfied with the Jinan Airport to attract more Of foreign airlines settled, will be the future development of Jinan Airport, play a crucial role.

In this paper, Jinan Airport International Airport Security Team for example, through the literature, questionnaire survey, interviews, SWOT analysis and other methods to study the existing international flight security problems, according to the discovery, analysis, problem solving The logical order, trying to propose a more effective international flight security team of human resources management approach.

The first part introduces the research background, significance, methods and content of this paper, and points out the necessity of this research. The second part gives a brief introduction to the planning, recruitment, motivation, training concept and main theory of human resource management, and provides the theoretical basis for this research. The third part introduces the development situation of Ji’nan airport, the situation of international flights security and current situation of human resource management in the past ten years, and analyzes the current situation of human resources management by means of questionnaires and interviews with employee representatives. The fourth part draws the conclusion from the analysis conclusion, draws the human resources management improvement plan of the international flight from the aspect of human resources planning, recruitment, incentive, training and so on. The fifth part draws the conclusion of the final research and the prospect of the next work.

Key words: Jinan airport; international flight guarantee; satisfaction; human resource management