摘 要
近年来,员工流失成为阻碍物流企业发展的主要原因,开始被越来越多的企业管理人员重视。快递行业作为服务性行业,员工的稳定性有利于导致更好的客户反应,相反,员工流失会导致公司经营成本增加,使得公司经济效益降低。
新疆鄯善县中通快递公司在发展运营初期运行良好,员工工作态度认真、踏实肯干、责任心强,各部门之间具有很强的团队合作精神。但是到了中期,一些基层岗位的送货快递员工流失较为严重,送货员工的流失直接导致运营部员工供求不平衡而加大工作量,最后企业经济收益下降。笔者之用问卷调查法和访谈法等方法,结合在中通快递公司的实习经历,总结出员工流失现状,并对员工流失的原因进行分析。最后,结合人力资源管理相关知识理论提出相应的对策,并对新疆鄯善县中通快递公司发展提供实证研究的资料。
关键词:物流企业;员工流失;原因;对策
ABSTRACT
In recent years, staff turnover hinders the development of logistics enterprises the main reason, began to be more and more attention to corporate management. Courier industry as a service industry, the stability of staff in favor leads to better customer response, on the contrary, staff turnover will lead to increased operating costs and allows the company to reduce the economic benefits.
Shanshan County in Xinjiang through courier companies in the early stages of development operations running well, staff work attitude, practical work hard, strong sense of responsibility, a strong team spirit of cooperation among the various departments. But by the mid-term, some grass-roots posts courier delivery staff turnover is more serious, a direct result of the loss of the delivery staff Operations staff supply and demand imbalance and increase the workload of the last business economic benefits decline. I only questionnaires and interviews and other methods, combined in through courier company internship experience, summed up the status of employee turnover, and to analyze the reasons for staff turnover. Finally, the corresponding countermeasures combine knowledge of human resource management theory, and Shanshan County in Xinjiang through courier company provides empirical studies.
KEY WORDS: Logistics ;Employee Turnover; Cause ;Countermeasure
目 录
(二)让员工在工作上体会到成就感…………………………. 14
(三)合理调整员工的工作与休假时间……………………….. 15
(四)制定可行有效的培训方案…………………………….. 15