论文摘要
酒店管理工作的中心是以优质服务赢得宾客满意。随着管理水平的提高，管理观念的更新，管理者将以人为本的理念融入到现代化的管理之中，形成了新型的管理体系。员工的满意度直接影响到酒店的服务质量，员工的满意度很低的话，优质的服务也就根本无从谈起。酒店是最具代表性的服务行业，服务行业的商品是服务，购买商品的是宾客，而提供商品的是员工，那么员工与宾客与酒店之间的关系就不言而喻了。本文从酒店服务质量、薪酬管理、员工满意度等方面入手对新型管理体系中员工薪酬对酒店服务质量的影响进行全面了全面论述。
关键词：关键词：酒店服务质量;满意度;优质服务;管理观念;
Abstract:
the “guests first, service first” is the hotel management center. With the improvement of management level, the renewal of management concept, management will be people-oriented concept into a modern management, has formed a new management system. Employee satisfaction directly affect the hotel service quality, employee satisfaction is low, quality service is the question. The hotel is the service industry, service industry commodity is a service, buy goods is a guest, and provision of goods is the staff, then the employee and guest and hotel and the relationship between the self-evident. This article from the hotel service quality, salary management, employee satisfaction and other aspects of the new management system of the compensation on hotel service quality impact of a comprehensive exposition.
Key words: hotel service quality; satisfaction; service quality; management concept;
目录
