杭州市快递业发展现状及研究对策毕业设计_计算机程序设计_计算机设计辅导_计算机设计代做_java_安卓_小程序_springboot

摘要

随着电子商务的迅猛发展，网络购物和电视购物已成为人们日常消费的一种主要形式，随之也带来了快递行业业务井喷式的增长。杭州市内拥有大大小小的网店成千上万，以及家喻户晓的好易购，使快递业务直线上升，这也促进了快递业的急速发展。但是，快递行业却频频暴露出货物延误送达、损毁丢失、先签后验等一系列问题，成了顾客投诉的焦点。快递行业的服务水平远远赶不上业务发展的需要，如何提高快递业的服务水平，对快递市场进行有效规范和监管，已成为亟待解决的关键问题。

本文以杭州市快递业为例展开了论述，分析其在发展中的表现，找出其自身特有的服务方式和方法，运作机制的原理，发展迅速的关键所在，并就其自身服务方面暴露出的某些不足进行思考，找出解决的方法，以期对我国的快递企业的健康发展予以助推。通过分析其发展理念和服务现状，针对其在发展中存在的各种体制性、机制性、结构性问题进行探讨分析，并结合实际情况，在一定的理论指导下，提出相应的解决对策和建议。

关键字：杭州；快递行业；行业标准；信息系统

ABSTRACT

With the rapid development of electronic commerce, the network shopping and television shopping has become daily consumption of a main form, it also brings the express profession business at the growth of the type. Hangzhou city have greatly small shop hundreds of thousands, and household good easy to buy, make express business in a straight line, this also promote the rapid development of the express industry. But, the express profession but frequently exposed the goods delivered to delay, damaged lost, sign and check a series of problems, such as became the focus of the customer complaints. The service level of the express industry behind the needs of business development, how to improve the service level of the express industry, to express the market for effective regulation and oversight, has become the key problems to be solved.

This paper to hangzhou express industry as an example, this paper discusses the spread, and analyzes the development in the performance, find out its own unique service means and method, the principle of operation mechanism, the key to the rapid development, and its own service some deficiencies exposed to think, find out the solution for our country to express the healthy development of the enterprise shall be thrusting. Through the analysis of the development idea and service status, in view of the existing in the development of various institutional, many radical structural problems, analysis, and combined with actual situation, in certain theoretical guidance, and put forward corresponding solutions and Suggestions.

Key word: Hangzhou; The express profession; Industry standard; Information system

摘要………………………………………………………………………………………………………………………. I

ABSTRACT…………………………………………………………………………………………………………. Ⅱ

一、前言………………………………………………………………………………………………………………. 1

二、杭州市快递业发展现状………………………………………………………………………………….. 2

(一) 外资快递业发展现状……………………………………………………………………………….. 3

(二) 国营快递业发展现状……………………………………………………………………………….. 4

(三) 民营快递业发展现状……………………………………………………………………………….. 5

三、杭州市快递业存在的问题及其原因………………………………………………………………… 7

(一) 重价格，轻服务………………………………………………………………………………………. 7

(二) 重数量，轻效率………………………………………………………………………………………. 7

(三) 重结果，轻过程………………………………………………………………………………………. 8