Contents

1. Introduction………………………………………………………………………………………………….. 1

2.Quality management model……………………………………………………………………………….. 3

3. The SERVQUAL instrument…………………………………………………………………………….. 6

3.Visionary leadership, organizational culture and employee commitment………………………. 8

4.Sustaining structures of the TQS model……………………………………………………………… 10

5. Organizational culture and TQS………………………………………………………………………. 11
6. Leadership involvement and TQS……………………………………………………………………. 13
7. Employee commitment and TQS…………………………………………………………………….. 15
8. Conclusion………………………………………………………………………………………………….. 17

References……………………………………………………………………………………………………… 18

List of Figures

Figure 1. Database application lifecycle ….………………………………………….. 8

Figure 2. Data collection for gymnasium management database system ……………. 12

Figure 3. Data flow diagram for gymnasium’s membership management ……………13

Figure 4. Example of ER diagram ……………………………………………….……17

Figure 5. Microsoft SQL Server Management Studio ……………………….………..24

Figure 6. Report generated using Report Services in SQL Server 2005 ………………24

Figure 7. Example of creating database ……………………………………………….25

Figure 8. Example of creating table …………………………………………….….…25

Figure 9. Example of creating trigger …………………………………………………25

Figure 10. Example of creating procedure ……………………………………………..25

Figure 11. The process of Test First Development ……………………………………27

Figure 12. Full&Log backup strategy ………………………………………… ..…… 31

List of Tables

Table 1. Example of entity types …………………………………………………….15

Table 2. Example of relationship types ………………………………………………15

Table 3. Example of attribute list ……………………………………………………16

Table 4. Example of transaction list …………………………………………………18

Table 5. Example of physical data model ……………………………………………22

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