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摘 要
本系统是为公司设计开发的在线客户关系管理系统，来研究基于B/S模式的网上客户关系管理的实现，采用的是ASP.NET+SQL 2000模式的电子商务平台。客户关系作为一种公司发展的必备，其管理问题一直都是企业所关心的问题。但是，这其中涉及的信息处理量过于大，一直没有适合的信息管理系统。然而，现在计算机技术和网络推广已经得到了很好的发展，各行各业都在不同程度地引进计算机及网络技术，以求在业务处理能力及服务能力方面做到更大进步。可以说，现下哪个企业不引进计算机信息管理系统，谁就在服务水平和业务水平方面逊于同行一筹了。
此系统设计上采用三层结构、Web Service技术，使之在选用平台、采用技术上具有先进性、前瞻性、扩充性，从而保证建成的系统具有良好的稳定性、可扩充性。系统设计按标准化、规范化，分层设计，构件化实现。采用软件构件化的开发方式，使系统结构分层，业务与实现分离，逻辑与数据分离；以统一的服务接口规范为核心，使用开放标准。从功能上来说，系统是比较完备的，系统以Web界面与用户交互，为用户提供信息并接受其操作，同时通过数据库管理系统来存储信息数据。系统实现了对信息数据的浏览、查询、编辑和管理等基本数据库操作，采用了模块化设计方法，根据用户的需求及程序的应用与维护的易用性，将各个部分置于不同的模块当中，方便了程序的扩展与维护，同时建立了程序功能复用的基础。
关键词：ASP.NET 信息管理 数据库 sql 2000
Abstract
Along with the development of Internet technology, daily life can not already do without the network. The life and work of the social people of future will depend on the development of digital technology more and more ,Digitize more and more, the networking, electronic, virtual. Development course and present application state and development trend of Internet, can believe network technology great change life and working way of us fully, Even a certain change will take place in the values of the society.
This procedure tries to build up a bookshop in the network with ASP.NET, So that every customer needn’t go out and can do shopping easily through surfing the Net at home .this article is analyzing the design and realization of an online bookshop with Data Mining function, from the views of theory and practice. Starting with introducing concepts and techniques of OOA and OOP in detail, especially introducing the knowledge which apply for this system, such as: the feature and flow of OOA and OOP; analyzing the feature、structure and using method of developing techniques ASP.NET and ADO.NET which using in my system. And then, this article analyses the feasibility of the system, then minutely layouts the design thoughts, goals and the system holistic framework. At last, this article minutely explains the design and realization of Web page layout, data base and application program of our system.
This online bookstore system uses ASP.NET technology to realize on Visual Studio.Net platform. Its main function has: manage users, new books on sale, look for classified books, search books, collect favorite book, process of purchase, sales list, the comment of the books, website’s management, etc.
During the course of writing this article, I strive to integrate theory and practice. While expatiating the different kind of theories, I illuminate the application and operation skill combining the system so as to fully incarnate the application of these theories and techniques to this system.
[KEYWORD]：OOA,OOD,ASP.NET,ADO.NET
目 录
2.4.4 HTML(Hyper Text Markup Language)
