内 容 摘 要
空乘工作对于我们的航空企业或者航空行业发展而言，具有重要的意义。维护并不断提升空乘工作可以帮助企业或者行业获得更好的发展。我国民航业经过多年发展，在维护和提升空乘工作方面取得了很多成效。但是随着高速铁路和高速公路的不断发展，加之民航在发展的过程中存在的一些问题，近些年来，关于民航的负面消息增多，这些严重影响了民航空乘工作的价值创造。为了进一步推动民航的空乘工作价值创造，笔者在本文分析了影响空乘工作价值创造的主要因子后，提出了强化服务意识、加强舆论宣传和有关方面合作的建议，期望这些建议能为民航空乘工作的价值创造提供有益的参考。
关 键 词
民航；空乘工作；价值创造
Title: The flight attendant work in value creation
Name:Author：FENG Shanshan Tutor: ZHANG Shaohui
Abstract
Flight attendants working for our aviation industry and aviation industry development, has the vital significance. Maintain and improve flight attendant can help enterprises or industries to obtain a better development. China s civil aviation industry after years of development, in the maintenance and promotion of a flight attendant has made many achievements. But along with the high speed railway and highway development, coupled with civil aviation in the process of development, some problems, in recent years, the negative news about civil aviaton increase, which seriously affect the civil aviation passenger work in value creation. In order to further promote the civil aviation flight attendants working value creation, the author in this paper analyzes the effects of flight attendants working value creation main factor, put forward to strengthen the sense of service, strengthen the propaganda of public opinion and the proposal for cooperation, hope these suggestions for civil aviation passenger work provides useful reference value creation.
Key words
civil aviation flight attendant; value creation;
目 录
二、影响我国民航行业空乘工作的因素分析…………. – 3 –
1、真正将客户中心理念融入到民航发展的全过程中… – 8 –
2、强化舆论宣传，积极推动消费者对民航的认识….. – 9 –
