目前随着我国餐饮业的快速发展以及人们消费观念的转变，餐饮市场的竞争日益加剧，餐饮业人才流失现象已经成为企业发展的一项难题。在此背景下，本文以河北麦当劳店为典型案例进行研究，简述了河北麦当劳人力资源现状，指出该店人才流失的问题，例如该店在招聘范围与管理不合理等；并提出相应的发展策略，例如改进招聘范围，提升管理人员的素质，加强对人员的培训与职业规划，制定合理、有竞争力的薪资、福利体系等措施，希望河北麦当劳能够提升管理水平，能广泛吸纳人才，留住人才，促进企业的快速发展，以及为其他餐饮企业的人才发展提供有力的参考依据，是具有现实意义的研究课题。
关键词：麦当劳店；人力资源；人才流失
At present, China’s rapid development of catering industry and the changes of consumption concept, the catering market competition intensifies day by day, the catering industry brain drain phenomenon has become a difficult problem of enterprise development. Under this background, this paper takes Hebei McDonald’s as a typical case study, summarized Hebei McDonald’s human resources present situation, pointed out the shop the brain drain problem, such as the store in the scope of recruitment and management is not reasonable; and put forward the corresponding development strategies, such as improving the recruitment range, improve the quality of personnel management, to strengthen the staff training and occupation planning, reasonable, competitive salary, welfare system and other measures, hope Hebei McDonald’s to enhance the management level, to extensively absorb talents, retain talent, and promote the rapid development of enterprises, as well as other catering enterprises talent development provides the powerful reference, is a research subject of practical significance.
Key words: McDonald’s; human resources; talent loss
目 录
Abstract…………………………………………………………. II
2 麦当劳人力资源现状及其存在的问题…………………………………… 4
2.1河北麦当劳店人力资源现状……………………………………… 4
2.1.1河北当劳店人员分配………………………………………. 4
2.1.2员工考核……………………………………………….. 4
2.1.3员工培训……………………………………………….. 4
2.1.4福利制度……………………………………………….. 5
2.2 麦当劳人才流失问题…………………………………………… 5
2.2.1人力资源招聘范围不合理…………………………………… 5
2.2.2管理人员管理能力不足…………………………………….. 5
2.2.3人员薪资低……………………………………………… 6
2.2.4员工的规划不清晰………………………………………… 6
2.2.5工作环境与压力大………………………………………… 6
3 麦当劳公司人才流失的原因………………………………………….. 6
3.1麦当劳公司激励制度还存在不足………………………………….. 6
3.2员工期望难以实行…………………………………………….. 7
3.3员工无法获得成就感…………………………………………… 7
3.4 缺乏凝聚力的企业文化…………………………………………. 7
3.5 员工待遇低、保障制度不完善……………………………………. 7
4 防范河北麦当劳人才流失的对策………………………………………. 8
4.1招聘的范围改进………………………………………………. 8
5.2管理者素质的提升…………………………………………….. 8
5.3加强人员的培训与职业规划……………………………………… 8
5.4障制定合理、有竞争力的薪资、福利体系…………………………… 9
5.5塑造良好的企业文化………………………………………….. 10
5.6强化沟通，促使员工认同企业发展目标……………………………. 10
6 结论…………………………………………………………… 11
参考文献…………………………………………………………. 12
