摘 要
在生产管理中有三项最核心的内容：生产质量管理、生产进度管理以及生产成本管理。其中生产质量的管理是按照生产使顾客满意的原则进行，从而实现顾客对质量指标的要求，决定其生产是否成功的重要管理环节[1]。
在工业生产上，有一种清除汽车防风玻璃上灰尘、雨水、冰雪等一系列杂质的装置俗称雨刮专业技术上简称雨刮系统。由于其快速刮除防风玻璃上的障碍物，充分保证驾驶员行驶过程中清晰视野，所以它是汽车上不可或缺的安全零件。
本文以福特轿车雨刮系统为研究对象，结合质量管理、质量保证基本原理及方法，通过对福特轿车雨刮系统进行差异化分析、生产质量过程控制、供应商管理等关键技术阐述雨刮器系统生产管理。论文主要包括以下内容：
1、通过调查市场上现有雨刮相关产品质量状况，收集顾客对福特轿车雨刮系统的质量保证要求。结合福特轿车雨刮系统进行差异化分析，在福特轿车雨刮系统产品生产初期进行质量预估研究。
2、通过对生产质量过程控制的基本原则进行相关实务工具的分析，按照福特轿车雨刮系统早、中、后期生产质量管理控制的需要，阐述福特轿车雨刮系统在生产质量过程控制中基础上的详细方法。
3、通过相关解析方法研究生产外协、外包的质量问题，以及其他相关雨刮系统在售后方面的质量问题，在顾客服务方面进一步使福特轿车雨刮系统的生产质量得到提升。
本论文以结合生产管理中的质量管理和保证优化方案方法为基础，阐述对福特轿车雨刮系统生产制造、服务两方面的过程进行全面质量管理方法研究，深入探索生产质量管理的提升完善研究。同时比较其生产管理、售后管理等地方存在的问题及尚待进一步提升的问题，提出个人思考方向及办法，从而更为优化的雨刮器质量管理系统。
关键词：差异化分析 质量管理 生产改进 质量控制
Abstract: Three of the most core content in production management, production quality management, production schedule management and production cost management. The production quality management is carried out in accordance with the production of the principle of customer satisfaction, so as to realize the customer demand for quality index, one of the most important to determine whether their production management link [1]
In industrial production, there is a clear dust, rain, snow and ice on auto perspex device such as a series of impurity commonly known as wiper professional technical wiper system for short. Due to its fast shave their wind an obstruction on the glass, fully ensure clear vision in the driver’s driving process, so it is indispensable to the car safety parts.
Based on the ford car wiper system as the research object, combined with quality management, quality assurance, basic principle and method, through differentiation analysis was carried out on the ford car wiper system, production process control, supplier quality management, and other key technologies in this paper, the production management of wiper system. Thesis mainly include the following contents:
1.Through the investigation on the market existing wiper related products quality status, collect the customer quality assurance requirements for ford car wiper system. Differentiation analysis combined with ford car wiper system, at the beginning of the ford car wiper system product quality forecast.
2.Based on the basic principles of production quality process control to analyze the practical tool, according to the ford car wiper system early, middle and late production quality management control, ford car wiper system in the process of production quality control on the basis of the method in detail.
3.Through relevant analytic method to study the quality problem of the production outsourcing, outsourcing, and other relevant wiper system in after-sales quality problems, in the aspect of customer service to further make the ford car wiper system production quality is improved.
This paper by combining with the production management of the quality management and guarantee the optimization method as the foundation, elaborated on ford car wiper system two aspects of manufacturing, services, research methods to conduct a comprehensive quality management, the process of exploring the ascension of perfect quality management research. And compare the problems existing in the place such as the production management, service management and the problems remain to be further enhance, personal thinking direction and measures is put forward, thus a more optimized wiper quality management system. 关闭全屏阅读
Key words: Differential analysis Quality management
Production improvement The quality of control
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